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  • Shoprite store is hiring

     Customer Service: The Role of a Customer Service Agent at Shoprite Group

    In the dynamic world of retail, where customer satisfaction reigns supreme, the position of a Customer Service Agent holds paramount importance.

    At Shoprite Group of Companies, we understand the pivotal role these agents play in ensuring our customers receive the best service experience possible.

    Let’s delve deeper into the responsibilities, qualifications, and skills required for this essential role.

    Responsibilities:

    A Customer Service Agent at Shoprite is not just a representative but an ambassador of customer satisfaction. Their responsibilities include:

    1. Delivering High-Quality Customer Service: Upholding a culture of excellence in customer service by passionately catering to the needs of our customers.
    2. Effective Communication: Managing all incoming calls efficiently and providing accurate information regarding products/services while addressing any concerns promptly and clearly.
    3. Proactive Problem-solving: Anticipating and responding to urgent or emergency situations in alignment with product/service guidelines.
    4. Timely Escalation: Ensuring timely escalation of customer requests and keeping customers informed about the progress of their resolutions.
    5. Continuous Improvement: Actively seeking ways to enhance the customer experience and contributing to the development of service level goals.
    6. Adherence to Standards: Following all set standards, policies, and procedures of Shoprite Group, while providing constructive feedback for improvement.
    7. Team Collaboration: Taking initiative to assist teammates, sharing knowledge, and supporting other responsibilities as assigned.

    Qualifications: To excel in this role, candidates are required to possess:

    1. Educational Background: A minimum qualification of Grade 12/Matric is essential, while additional courses or a degree/diploma in Communications or a related field would be beneficial.
    2. Experience: At least one year of experience in a customer service environment or similar role is necessary. Familiarity with Microsoft Office 365, including SharePoint Online, and experience in a retail/contact center environment are desirable.

    Knowledge and Skills: Successful Customer Service Agents exhibit the following traits:

    1. People-Oriented: Enjoy working with people, exhibiting patience and empathy while engaging with customers and teammates.
    2. Service Excellence: Committed to providing high-quality customer service, understanding customer needs, resolving concerns promptly, and prioritizing customer satisfaction.
    3. Self-Motivation: Demonstrating high levels of self-motivation to meet and exceed goals and expectations, coupled with integrity and accountability for actions.
    4. Curiosity and Willingness to Learn: Proactively seeking learning opportunities and applying newly gained knowledge and skills on the job.
    5. Effective Communication: Possessing excellent listening and communication skills, with a focus on clarity and productivity in resolving queries.
    6. Detail-Oriented and Organized: Diligently following instructions and procedures, ensuring accuracy, and taking corrective action when necessary.
    7. Numeracy and Results-Orientation: Interpreting information effectively, setting stretch goals, and working tenaciously to meet and exceed expectations.
    8. Ability to Work Under Pressure: Managing multiple demands in a fast-paced environment while organizing and prioritizing workload effectively.
    9. Team Collaboration: Building meaningful relationships and confidently communicating with internal and external stakeholders.

    In conclusion, the role of a Customer Service Agent at Shoprite Group of Companies is multifaceted and requires a blend of interpersonal skills, technical proficiency, and a commitment to customer satisfaction.

    As a frontline representative of our brand, Customer Service Agents play a pivotal role in fostering positive customer relationships and driving business success.

    If you possess these qualities and are passionate about delivering exceptional customer service, we invite you to join our team and be part of our journey towards excellence.

    Apply now and become a valued member of the Shoprite family!

    Little Me Paardevlei Hiring: Pharmacy Sales Assistants x3

    Introduction

    In the serene landscape of Paardevlei, where families thrive and communities flourish, lies a haven for parents and their little ones – Little Me. Renowned for its dedication to providing the best for babies, Little Me boasts an array of top baby brands and maternity wear, making it a go-to destination for all parenting needs.

    As Little Me continues to expand its offerings, Medirite Plus Paardevlei is on the lookout for three passionate individuals to join their team as Pharmacy Sales Assistants.

    This article delves into the intricacies of this exciting opportunity, outlining the responsibilities, qualifications, and skills required for prospective candidates.

    Job Description

    The role of Pharmacy Sales Assistants at Little Me Paardevlei encompasses a myriad of responsibilities aimed at ensuring a seamless and enjoyable shopping experience for customers.

    From greeting patrons with a warm smile to meticulously organizing product displays, Pharmacy Sales Assistants play a pivotal role in the day-to-day operations of the store.

    Key responsibilities include handling payments, restocking items, conducting price audits, processing customer refunds, and offering product recommendations based on customer needs.

    Job Objectives

    The objectives of the Pharmacy Sales Assistants extend beyond mere transactional duties

    These individuals are tasked with upholding the highest standards of customer service, staying abreast of new products, and maintaining impeccable visual merchandising standards.

    Moreover, they are expected to handle customer queries promptly and escalate issues to higher management when necessary, showcasing their problem-solving abilities and commitment to customer satisfaction.

    Qualifications and Skills

    To excel in this role, candidates must possess a Grade 12 qualification and a minimum of 5 months of point-of-sale experience within a retail environment. A proven track record in retail sales, coupled with solid customer service principles, is essential.

    Proficiency in stock receiving procedures, merchandising standards, and computer literacy is highly desirable.

    Fluency in both Afrikaans and English, along with exceptional communication skills and a friendly demeanor, are prerequisites for effectively engaging with customers in a fast-paced environment.

    Conclusion

    Joining the team at Little Me Paardevlei offers more than just a job; it presents an opportunity to be part of a community dedicated to nurturing the well-being of families.

    As Pharmacy Sales Assistants, individuals will not only contribute to the success of the store but also play a vital role in enriching the lives of customers by providing them with exceptional service and expert guidance.

    If you are passionate about customer service, thrive in a dynamic retail environment, and are eager to embark on a rewarding career journey, apply now to become a part of the Little Me family at Medirite Plus Paardevlei.

    Don’t miss your chance to make a difference, one smile at a time.

    Apply before April 19, 2024, and embark on an exciting new chapter with Little Me.

    APPLY HERE

  • Clover Job Opportunities in South Africa

    Clover Job Opportunities in South Africa

    About Clover: Join the leading force in South Africa’s Dairy Industry! Clover stands as the premier employer in the sector, boasting consecutive top rankings in the RepTrak study for the past two years. Renowned for its commitment to quality products and enduring partnerships, Clover has thrived for over a century. Our inclusive culture fosters collaboration among passionate individuals, driving excellence in all endeavors.

    Available Positions:

    Driver: Reach Truck (5 positions)
    Clerks
    Delivery Assistant (33 positions)
    Driver: Forklift (1 position)
    Order/Picker (7 positions)
    Stock Counter (9 positions)
    Stock Controller (1 position)

    Minimum Requirements:

    Matric/Grade 12
    Experience (Preferred)
    Fluent in Business English

    Join us at Clover, where respect, integrity, fairness, responsibility, and accountability define our corporate ethos. Grow your career in an environment that values and nurtures talent. Apply now and be a part of our legacy of excellence!

    Job Vacancy: Driver – Delivery Code 14

    Closing Date: 2024/03/03
    Reference Number: CLO240228-1

    Job Title: Driver: Delivery Code 14
    Job Type: Permanent
    Department: Primary Distribution
    Number of Positions: 4
    Location: Port Elizabeth, Eastern Cape, South Africa

    Required Education Level: Grade 12 | National Certificate
    Job Category: Transportation

    Job Advert Summary:


    Clover is offering an opportunity for Code 14 Delivery Drivers to join their Distribution team. Successful candidates will be tasked with delivering products to customers in compliance with Clover policies and procedures.

    Requirements:

    Grade 12 or equivalent NQF4
    Relevant experience applying job-related concepts, techniques, and processes
    Fluent in Business English
    Willingness to travel off-site and stay overnight
    Availability for shifts, weekends, and public holidays
    Possession of a Code 14 motor vehicle license

    Competencies:

    Acts with honesty and consistency
    Maintains high standards
    Collaborates with others to achieve common objectives
    Demonstrates commitment and motivation
    Customer-oriented

    Duties and Responsibilities:

    Drive Delivery Vehicle:
    Ensure compliance with the road traffic act (AARTO)
    Follow Clover’s driver standard procedures
    Maintain vehicle cleanliness
    Conduct Pre and Post-Trip inspections, reporting any deviations, accidents, damage, or malfunctions
    Adhere to route plans and logging procedures at the back door
    Deliver Stock:
    Maintain stock integrity
    Deliver products according to invoices and customer specifications
    Ensure the delivery of stock at the prescribed temperature
    Control containers (pallets and crates)
    Collect and secure cash
    Follow stock recheck procedures when necessary
    Return Stock:
    Pick up authorized products
    Maintain the cold chain
    Adhere to Principal return standards
    Separate good from bad stock returns
    Perform Administrative Duties:
    Verify all invoices and uplifts before departure
    Ensure the return of all route documents (invoice, pallet slip, return authorization, customer claim)
    Ensure full Proof of Delivery (POD) is obtained and accepted
    Complete document modifications where applicable
    Ensure returns, banking, and document handling are done according to procedures
    Manage Staff:
    Comply with and adhere to safety rules and regulations

    Job Title: Clerk: Administrative
    Job Type: Permanent
    Closing Date: 2024/03/05
    Reference Number: CLO240227-7
    Department: Sec Distribution
    Number of Positions: 10
    Location: Boksburg, Gauteng, South Africa

    Required Education Level:

    Grade 12 or equivalent NQF4

    Competencies:

    Acts with honesty and consistency
    Must be a team player
    Interpersonal effectiveness
    Administrative capabilities
    Communicates effectively

    Job Advert Summary:


    An opportunity has arisen for a Clerk: Administrative to assist with ledger control and driver reconciliations functions for Atlas and satellite branches. Please refer to the minimum requirements, duties, and responsibilities below for further information.

    Requirements:

    Grade 12 or equivalent NQF4
    Business English: Fluent
    Shifts/Weekend/Public Holidays
    Working in extreme conditions
    Computer literacy (Basic)

    Duties and Responsibilities:

    Ledger Control:

    Check Driver Ledger Daily for Driver Cash short & Outstanding EFT payments.
    Prepare journals for transfers between drivers and send to manager for approval.


    Verify Driver CASH SHORT and Reported to DM’s to follow up with their drivers.
    Where the driver recon job was not modified, confirm with Team Leader if modification was not done by Recon Clerk. The Team Leader must take up the error with Recon Clerk to modify.
    Report of CASH Short Daily.


    Reconcile Driver Accounts Weekly, report any unresolved variances to DM’s to follow up with their drivers.
    Assist Driver Reconciliation team when needed

    APPLY HERE

  • SPECCON LEARNERSHIP 2024 APPLICATION

     If you are looking to apply for the SpecCon Learnership 2024, Here’s everything you need to know about the application process, requirements, and deadlines.

    SpecCon Learnership 2024 Application

    Are you a young South African looking for an opportunity to gain practical experience and earn while you learn? The SpecCon Learnership 2024 may be just what you need to kickstart your career. Find out more about the program and how to apply here.

    What is the SpecCon Learnership?

    The SpecCon Learnership is a program designed to provide young South Africans with practical experience and training in various fields.

    The program offers learners the opportunity to earn while they learn, gaining valuable skills and knowledge that will help them build a successful career. The learnership is open to individuals who meet the eligibility criteria and are willing to commit to the program requirements.

    Who is eligible to apply?

    • To be eligible for the SpecCon Learnership 2024, applicants must be South African citizens between the ages of 18 and 35.
    • They must have completed a Grade 12 qualification or equivalent,
    • and must not have participated in any other learnership program before.
    • Applicants must also be willing to commit to the full duration of the program, which is typically 12 months,
    • and must be available to attend all training sessions and practical work placements.

    What are the benefits of the learnership?

    The SpecCon Learnership 2024 offers a range of benefits to successful applicants. Firstly, learners will gain practical experience in their chosen field, which will help them to develop the skills and knowledge needed to succeed in the workplace.

    Secondly, learners will earn a stipend while they learn, which will help to cover their living expenses during the program.

    Finally, learners who successfully complete the program will receive a nationally recognized qualification, which will enhance their employment prospects and help them to advance their careers.

    How to apply for the SpecCon Learnership 2024?

    • To apply for the SpecCon Learnership 2024, interested individuals should visit the SpecCon website and complete the online application form.
    • Applicants will need to provide their personal details, educational qualifications, and any relevant work experience.
    • They may also be required to submit supporting documents, such as a CV or academic transcripts.

    What is the application deadline?

    Each person will be enrolled as soon as their learnership agreement is registered with SETA. There is thus no closing date.

    In most cases, the application deadline for the SpecCon Learnership 2024 will be specified on the SpecCon website.

    Interested individuals should ensure that they submit their application before the deadline to be considered for the program.

    It is important to note that late applications may not be accepted, so applicants should make sure to submit their application in a timely manner. Successful applicants will be notified via email or phone and invited to attend an interview.

    Applications

    Apply Online here

  • Eskom: Senior Inspector Security X25

    Eskom invites interested and suitably qualified candidates to apply for the position of Senior Inspector Security X25 to be based at Matimba Power Station, Limpopo.

    Position: Senior Inspector Security X25
    Reference Number: 50816181 SZ Mat Gx
    Department: Security
    Business Unit: Matimba Power Station
    Location: Matimba Power Station, Limpopo
    Closing Date: 18 April 2024

    Vacancy type: External/Internal
    Task Grade: T06

    Area of Speacialization: To protect Eskom’s assets and interest by performing physical security duties.

    Minimum Requirements
    Grade 12

    •Related Minimum Experience:


    2 year’s Guarding, patrolling and Access Control

    •Professional Registration Body:


    Physical Security Industrial Regulation Authority(PSIRA)Grade C
    Skills and Competencies

    •Behavioural


    Professionalism
    Trustworthiness
    Disciplined
    Ability to interact at a senior level

    •Leadership
    Team player
    Motivating teams
    Coaching
    Mentoring
    Developing
    Employee relationship building

    •Knowledge
    Must be able to apply theoretical and business knowledge on the job.
    Must be in a position to apply Good knowledge of governance, security legislation, protocols and situation monitoring.

    •Skill
    Knowledge of Eskom Security policies, systems, directives and standards.
    Effective customer care skills
    Communication and stakeholder management skills (supervisor, colleagues, customers and management)

    •Attributes


    Physical ability – fitness to perform operational duties.
    Psychologically suitable – perform under stressful and dangerous situations.
    Must have a valid drivers license and must be able to drive.
    No criminal record

    •Assessment
    Decision-making versus implementation
    Interpretation of decisions
    Communication
    Team spirit
    Security competence

    Key Responsibilities


    Perform access control duties.
    Perform patrol duties.
    Perform reaction/response team duties.
    Perform emergency preparedness duties.
    Perform guard duties.
    Perform general duties.
    ​
    “If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

    “Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

    Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”

    Closing date: 18 April 2024

    Apply Here: Senior Inspector Security X25

  • Register CV with Department of Labour

    Register CV with Department of Labour

    Department Of Labour

    Department Of Labour

    Register your cv with Department of Labour

    Please read this carefully. By accepting the Terms and Conditions you will have access the to The Department of Employment and Labour’s online services

    – You expressly agree that use of THE DEPARTMENT website is entirely at your own risk.

    -The website and its contents are provided on an ‘as is’ and `as available’ basis and the Department of Labour (DEL) makes no representations or warranties of any kind, whether expressed or implied, including without limitation with respect to the website, its contents, the accuracy thereof, or any warranties or representations regarding the effectiveness of any security or encryption facilities.

    – DEL reserves the right at any time and from time to time, to modify the website with notice to registered users provided via SMS or e-mail and immediately in the event of technical difficulty users should contact Diphetogo@labour.gov.za.

    – The DEL disclaims all representations and warranties, including but not limited to warranties as to the availability, accuracy or content of information, products or services, and warranties of or fitness for a particular purpose of information or services.

    – The DEL does not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other

    * Notwithstanding any other provisions contained herein, the DEL’s liability whether in contract or delict arising from any breach of any obligation in terms of this Agreement, negligence or otherwise shall not exceed at any time more than double the monetary value of the order in respect of which any such dispute or claim arises.

    * The content contained on the website may be used by you for your own personal, and information purposes only.

    * DEL may provide links to third party websites. These links are solely provided as convenience to users and DEL is not responsible for the content of the third linked party websites.

    * In using the Site you agree not to infect it with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Site and you shall indemnify the DEL for any damage caused by any such act attributable to you.

    * The DEL may suspend the Site or any part thereof or terminate your account at any time if it should determine that the Site is not being used by you in compliance with the user agreement.

    * This Agreement constitutes the whole agreement between the parties relating to the subject matter hereof.

    * Any person who interrupts with the THE DEPARTMENT system by hacking it or by any other means is committing an offence

    * Processing of Information

    * We will share your personal information:

    1. In order to comply with applicable law or with legal process served on our company.

    2. In order to protect and defend the rights or property of our company; and Security Measures.

    We Will:

    1. Treat your personal information as strictly confidential

    2. Take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage & alteration

    Registration Process:

    – First candidates must first create a profile by clicking the link on the left hand panel “REGISTER INDIVIDUAL*

    – If you already registered please log in using the orange block

    Instructions to Register :

    – To register you need to tell us a few things in order department of labor to verify your profile

    – Department of Labour need to know your surname and Identity number and email address

    * If you don’t have existing email address you must create it first

    * if you don’t have ID number your application will not be attended you must visit your nearest department of hone affairs

    * Once your application registration successfully your details will be send to you by email

    Applications

    Register Online Here

  • HR Learnership

    HR Learnership


    DETAILS


    Closing Date
    2024/04/10


    Reference Number
    AEC240325-7

    StateLocation – CountrySouth Africa

    Job Description


    To assist with administration tasks in the office
    Answer calls
    Scan in POD’s and invoices into the system
    Adhoc administration that is required
    Assist with Human Capital Administration
    To assist with administration tasks in the office
    Qualifications & Experience


    Matric/Grade 12
    Knowledge of MS Office will be advantageous
    Applicants must be unemployed, between the age of 18 and 35
    Diploma in HR or equivalent – advantageous

    Applications

    Apply Online Here

  • Register with SAGDA APPLY FOR INTERNSHIP PROGRAMME

    Graduate Placement opportunities, mostly in the form of Internships and Work Integrated Learning(WIL), constitute a great deal of SAGDA activities.
    Our analysis is that these programmes are effective in bridging the gap between formal education and the world of work. They further provide graduates networking opportunities with possibly future Register with SAGDA and allow us to put you on the map and give you the tools to carve a bright future.

    APPLY FOR ONLINE TRAINING

    Graduate Placement, mostly in the form of Internships and Work Integrated Learning(WIL) opportunities constitute a great deal of SAGDA activities.


    Our analysis is that these are effective in bridging the gap between formal education and preparing graduates for the world of work; while at the same time allowing graduates networking opportunities with clients who could become employers or even being absorbed at the very companies where they do their internship. Register with SAGDA

    GRATUADE REGISTRATION

    SAGDA partners with both private and public Universities, FET colleges, Sector Education & Training Authorities, Municipalities to champion the empowerment of graduates through a plethora of high impact programmes.

    SAGDA is a non-profit organisation whose main objective is to prepare new graduates for the world of work and empower them to actively participate in the mainstream economy of our country and the rest of the globe.

  • YES – Youth Opportunity

    YES – Youth Opportunity

    Various Locations

    TRENDING

    JOB DESCRIPTION

    Calling young South Africans. 

    Enter the job market and get a life-changing first working experience in our exciting retail environment.

    Tick the boxes below and you might just get a YES from us!

    • Aged between 18 to 28 years old
    • Matric (Preferable) 
    • Available and willing to work a fixed term 12-month contract
    • Should not have been employed permanently with a single employer continuously for more than 1 year
    • Should not be studying full time in the year of employment (April 24– March 25)
    • Should not have participated or been registered on the YES programme before
    • Accommodation and transportation for the applicants own account (if applicable)

    Preference will be given to candidates from designated groups in terms of the Employment Equity Act

    APPLY NOW

    JOB INFO

    • Job Identification1223
    • Posting Date12/03/2024, 11:15
    • Job ScheduleFull time

    Applications

    Apply Online Here

  • JD Group: Learnership (W&R SETA Funded)

    The JD Group (Incredible Connection) invites interested and suitably qualified candidates to apply for Wholesale & Retail SETA Funded Learnership. 

    Position: Learnership (W&R SETA Funded)
    Location: Johannesburg, Gauteng
    Internship
    Closing Date: 15 April 2024

    Job Details

    Division
    Incredible Connection

    Minimum experience
    Internship

    Company primary industry
    Retail

    Job functional area
    Operations

    Job Description:

    Introduction

    JD Group (Incredible Connection) invites people who are interested in applying for a Wholesale & Retail SETA Funded Learnership. 

    We are looking for young, vibrate and passionate individuals to partake on a 12 month Wholesale & Retail SETA funded Learnership. These individuals will play an exciting role in growing their career in the JD Group (Incredible Connection).

    We are offering candidates a great opportunity to enter the World of Work. This program’s major goal is to develop individuals who will bring their potential to the organisation.

    The successful candidates will gain experience in many areas in wholesale and retail. We are offering Learnerships in the Retail Sector in all 9 provinces.

    Aspects to be covered during Learnership in store (12 Months):

    •Assist customer on the shop floor (Customer service)
    •Marketing and Merchandise and maintain displays
    •English language fundamentals
    •Math fundamentals
    •Recording transactions and processing payment on the POS System
    •Understanding the wholesale and retail environment
    •Opening new accounts
    •Maintaining and controlling stock losses

    Characteristics the company is looking for:

    •Have a great “can do” attitude
    •Customer service oriented
    •Fluent in English
    •Highly motivated
    •Willingness to learn
    •Problem solving
    •Adaptability

    To apply for the Learnership, candidates must:

    •Be in possession of a Senior Certificate (Matric or equivalent)
    •Be a South African citizen with NO criminal record
    •Candidates with and without disability can apply

    Candidates will be required to submit the following documents when they register:

    An updated CV
    Certified copies (not older than 3 months) of ID, certificates/qualifications, transcript/tertiary results (if applicable)
    Candidates with disability should apply with a certified copy of Doctor’s certificate confirming the disability

    Important note: The candidates who have successfully sent their documents will receive first consideration.

    Correspondence will be entered into when Learnerships become available. Incredible Connection reserves the right not to make an appointment.

    Closing Date: 15 April 2024

    Apply Here: Learnership (W&R SETA Funded)

  • University of Johannesburg: Security Officer X13

    University of Johannesburg: Security Officer X13

    The University of Johannesburg (UJ) invites interested and suitably qualified candidates to apply for the position of Security Officer (P17) (Operations Division: Protection Services Department) (X13 Positions) to be based at Auckland Park Kingsway Campus. 

    Position: Security Officer X13
    Reference: uj_001458
    Job category: Education and Training
    Location: Gauteng
    Contract: Permanent
    Remuneration: Market Related
    EE position: EE

    Introduction

    The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. 

    The University is guided by the Vice-Chancellor’s vision of “Positioning UJ in the Fourth Industrial Revolution (4IR) for societal impact in the context of the changing social, political, and economic fortunes of Africa”.

    Job Description:

    Security Officers are the first point of contact for all persons visiting/entering the University of Johannesburg. This position is responsible for professional security protection, safeguarding, safety, and security of assets, property, staff,students, and all visitors within the immediate vicinity of the University.

    Responsibilities:

    Security Services
    • Protect the property of UJ, staff, students, and visitors through physical patrolling of the premises and access control.
    • Ensure that students, staff, and visitors adhere to security policies.
    • Ensure that physical security infrastructure (e.g. gates, streetlights, burglar proofing) are in proper working condition and report any defects.
    • Patrol University premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates are closed.
    • Identify, report, and act timeously on emergency incidents as instructed by the control room/duty room.
    • Secure crime scenes according to training until supervisors arrive.
    • Ensure that the necessary documents are completed with regards to a specific incident.
    • Take down and give an accurate statement of situations both verbally and in writing.
    • Monitor and operate electronic security systems when required.
    • Undertake preliminary investigations into reports of offences as required.
    • Provide escort duties for staff at night.
    • Attend and pro-actively deal with any security-related incident, as directed by the control room operator, supervisor, orother members of the protection services management team.
    • Record all incidents in the appropriate format and write concise and accurate incident reports as necessary.
    • Look for abandoned bags during shift change and hand them to safekeeping.
    • Conduct searches as required.
    • Control the safeguarding and issuing of keys.
    • Upkeep an admin system regarding lost and found.
    • Enforce and comply with the University’s rule SOPs, rules, regulations and policies.

    Access Control
    • Check all personnel access permits, visitor’s permits, and vehicle permits.
    • Search bags, and vehicles as per standard operating procedures in accordance with the risk rating.
    • Check material removal permits and verify content and authorisation signature.
    • Lock and secure gates and doors after hours.

    Customer Services
    • Ensure a friendly, helpful, and effective protection service is provided to all staff, students and visitors.
    • Carry out duties, e.g. in connection with events days, open days; public, visitor or staff demonstrations, andattend and assist at any incident as directed by senior personnel.
    • Present a professional image to clients through appearance and conduct.

    Health and Safety
    • Assist in emergency situations such as fire or medical-related incidents by acting as the first line of response.
    • Operate security-related and personal protective equipment following departmental procedures, ensuring the equipment is clean and stored correctly, reporting any faults to senior personnel

    Professional Development

    • Undertake staff training as required; and receive guidance and instruction from the senior personnel when necessary

    Minimum requirements


    • Grade 12 / Matric / NQF4 equivalent qualification
    • Valid Grade C PSIRA registration
    • Computer Literary (Basic Microsoft Packages)
    • Clearance record from South African Police Services.


    • Valid Driver’s License
    • Minimum 2 years’ experience in security services
    • A level of medical, psychological, and physical fitness commensurate with the inherent requirements of the position

    Working Conditions:


    • Shift work in line with the operational requirements of the University (i.e. 24/7/365), including but not limited to straight day, or night shifts, alternating shifts, etc.
    • Travel or work between different sites may be required
    • Required to wear a uniform and work in all weather conditions

    Recommendations:
    • Preference will be given to applicants with security/risk management qualifications NQF5 or equivalent
    • Preference will be given to applicants with knowledge of Impro Portal, Nimbus, and video management systems
    • Preference will be given to applicants with experience in educational or corporate campus security environment
    • Preference will be given to applicants with a Professional drivers permit (PDP)
    • Preference will be given to applicants with higher PSIRA Grades or Accreditation (e.g. Grade A or B, Armed Reaction)
    • Preference will be given to applicants with a valid SAPS fire-arm competency certificate
    • Preference will be given to applicants with training/experience in firefighting and first aid

    Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. 

    Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.

    Closing date: 19 April 2024

    Apply Here: Security Officer X13