test.wegetitforyou.co.za

Category: CUSTOMER SERVICES

  • Client Services Consultant

    Details 

    Location:  

    All Province

    Date:  28 May 2028

    Job Classification

    Job Family

    SALES AND SERVICES

    Career Stream

    CALL CENTRE (Service)

    Leadership Pipeline

    Manage Self: Technical

    FAIS Affected

    Job Purpose

    To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

    Job Responsibilities

    • Adhere to the daily schedule to ensure that targets are met by following the work plan.
    • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
    • Escalate all unresolved queries to management by logging the case on the system.
    • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
    • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
    • Understand the nature of the client’s query by reiterating the key points raised by the client.
    • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

    Job Responsibilities Continue

    People Specification

    Essential Qualifications – NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    Certificate: Call Centre

    Essential Certifications

    Preferred Certifications

    Short-term Insurance 

    RE5 Qualification

    Minimum Experience Level

    Technical / Professional Knowledge

    • Administrative procedures and systems
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Banking knowledge
    • Banking procedures
    • Cluster Specific Operational Knowledge
    • Business principles
    • Business terms and definitions
    • Governance, Risk and Controls

    Behavioural Competencies

    • Building Customer Loyalty
    • Communication
    • Technical/Professional Knowledge and Skills
    • Managing Work
    • Adaptability
    • Quality Orientation

    Applications

    Apply online Here


    Please contact the Nedbank Recruiting Team at +27 860 555 566

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  • Customer Service Clerk x4

    Customer Service Clerk x4

    Company: Metrobus
    Location: Johannesburg
    Closing date: 26 August 2024

    Requirements:
    Matric/ Grade 12
    Post matric in any of the following:

    • Marketing
    • Public Relations
    • Business Management
    • Customer Service
      Proven experience in customer service
      Proven record of responsible conduct

    We are looking for a friendly service clerk to be responsible for providing our customers with excellent service. The service clerk’s responsibilities include processing register transactions, handling customer complaints, cleaning and organizing the store, and helping to promote the company’s products and services. The service clerk will also assist in taking orders, scanning information about customers’ bills and payments, and updating customers’ accounts when necessary.

    To be a successful service clerk, you should have strong interpersonal and customer service skills. You should be detail-oriented and have basic math skills.

    Service Clerk Responsibilities:

    • Welcoming customers to the store, inquiring about their needs, and directing them to particular items around the store.
    • Giving advice on the store’s or company’s products and services.
    • Referring customers to Sales Associates or Managers if necessary, answering phones, and transferring calls to the correct department.
    • Ringing up purchases, promoting sales items, making exchanges, and processing refunds and returns.
    • Maintaining a clean and organized cash register area and front of the store area.
    • Addressing and resolving customer complaints.
    • Reporting thefts or problems to the Store Manager.
    • Ensuring the register drawers have enough money, replacing the register tape, and cashing up the register drawer at the end of the shift.
    • Assisting in taking stock inventory, removing expired and out-of-date products from the shelves, and restocking inventory.
    • Assisting with cleaning at the end of a shift.

    Service Clerk Requirements:

    • A high school diploma or equivalent.
    • Experience in sales may be advantageous.
    • Excellent customer service, interpersonal, and communication skills.
    • Strong knowledge of the company’s products and services and strong sales skills.
    • Basic math skills and the ability to use a cash register.
    • Strong organizational skills and good attention to detail.
    • The ability to calmly and efficiently help disgruntled customers.
    • Data organization and management skills.

    To Apply: complete online application form (see below link) and attach all relevant documents. Qualifications should be certified. https://share.hsforms.com/1bxY0aRVBTeCJlA0CnQxfLA469tl