Category: CALL CENTRE POSITION

Call Centre Training & Job Placement: Afrika Tikkun invites interested applicants who have passed Matric to participate in a 3-month Call Centre training opportunity where they will acquire skills like telephone etiquette, great communication, and active listening.

Traffic Trainees Learnership – 2024

Training Benefits:

During the training, trainees will earn a stipend of R2 000 per week, and will also get a transport allowance to assist cover commuting costs.

The selected successful incumbent will be responsible for the companies inbound and outbound calls, to market goods and render the services available to clients.

Upon the successful completion of the training, candidates will be placed in permanent positions as Call Centre Agents.

Job Title: Call Centre Training

Duration: 3 Months

SASSA 2024 Learnership – All Provinces

Location: Randburg, Gauteng

Stipend: R2 000 per week

Closing Date: January 31st, 2024

Training Purpose:

The aim of this programme is to assist trainees develop skills that will help them provide efficient customer service, handle high volume of enquiries, and the ability to work in a team.

Submit your CV- Government Recruitment Centre

Candidates can grow in the call centre industry, providing them the opportunity to enhance their skills for managerial positions.

Call Centre Training & Job Placement (Minimum Requirements)

Must have passed Grade 12
Good time management skills
Customer service skills and team player
Willing to learn and grow
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Duties and Responsibilities

Listen carefully and pick up on details to provide accurate responses.
Take quick notes, track recorded conversations while speaking to customers.
2024 Teaching Learnerships With Stipend

Adapt to unique customer queries and situations
Carry out a positive attitude when dealing with customers, understand clients situations and be formal with them
Must respond to customers promptly and proactively anticipate customer needs.

Build a clientele relationship with customers to win over trust so that they can purchase products.

Applications

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Business Unit: Discovery Connect
Function: Call Center / Contact Center
Date: 28 Nov 2023

About the Area
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
Job Description
Identifying sales opportunities.•Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries

Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
  •Communication to members telephonically via fax and email
  •Attending to general administration
  •Conduct Financial Needs Analysis
• Achieve quality target
  •Overcome objections
  •Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
  •Team Player
  •Goal orientated
  •Self motivated
  •Ability to perform under pressure
  •Adapt to change
  •Persuasiveness
  •Resilience/Tenacity
  •Sound Time Management
  •Self managed
  •Attention to detail
  •Ability to learn quickly and apply knowledge
  •Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
  Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
  •Tertiary qualification an advantage
  •NQF5 and RE5 qualification
  EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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