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locations Johannesburg

time type

Full time

posted on

Posted 5 Days Agotime left to apply

End Date: February 13, 2025 (2 days left to apply)

job requisition id R28550

Job Description

Hello Future Call Centre Agent

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FirstRand Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved

To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

• Must have Matric, REE and NQF level 4 or 5 FAIS qualifications.
• Must have a minimum of 2 years of personal line experience.
• At least 2 years of experience in commercial lines environment

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

APPLY ONLINE HERE

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

APPLY ONLINE HERE

Similar Jobs (1)

Call Centre Agent

locationsJohannesburgtime typeFull timeposted onPosted 3 Days Agotime left to applyEnd Date: February 15, 2025 (4 days left to apply)

Introduce Yourself

Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.

Bidvest Facilities Management

Centurion, Gauteng

Permanent

Posted 30 January 2025 – Closing Date 07 February 2025

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Job Details
Division
Corporate

Business Unit
Contact Centre

Minimum experience
Associate

Company primary industry
Facilities Services

Job functional area
Customer Service

Job Description

The main responsibility of the Bidvest Facilities Management Call Centre Agent is to capture customer requests/complaints on SAP received via telephone and/or mail. The agent also need to have the ability to identify emergencies and escalate according.

Key Roles:

• Customer Focused
• Relationship building
• Personal and professional integrity
• Analytical with attention to detail
• Ability to deal at all levels of the organization
• Highly motivated
• Work under pressure
• Perseverance

Core Competencies:

• Excellent telephone etiquette
• Good listening skills
• Adapt to system knowledge: SAP, Outlook, Microsoft, Siemens, standby lists
• Product knowledge
• Process knowledge
• Workflow and Escalation procedures
• Follow instruction
• Adhering to the log in and log outs of the Contact Centre Shift schedule
• Maintain professionalism at all times
• Adhering to Contact Centre rules and regulations

Key results/outcomes/accountabilities

• Logging of faults/requests/complaints
• Dispatching
• Attending to follow ups and escalations
• Attending weekly green area meetings
• Accepting and completing of job cards
• Determine the SLA’s
• Conducting Customer Satisfaction surveys
• Tracking (rejected) and monitoring faults

Other Duties:

• Assisting in all round duties and activities in the Contact Centre

Learning and Growth:

• Maintain a transfer of skills and knowledge
• Ensure self-development in the related fields

Knowledge / Qualifications and experience

• Grade 12
• Excellent understanding of a contact centre and admin support environment essential (2 years’ experience)
• Call Centre Certificate would be an advantage
• Computer packages essential
• Good listening, verbal and written communication essential
• Good product and process knowledge related to Facilities management, Plant Maintenance, CRM, Property Solution, HR, Supplier Chain, Soft Services and Workplace Services.
• Excellent/Good knowledge on Bidvest Facilities Management products
• Thorough knowledge on the majority of Bidvest Facilities Management systems essential

APPLICATION

APPLICATION PROCESS HERE

Job Description

To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Introduce Yourself

Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.

Apply Online Here

Job Description

To action incoming customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

Hello Future Call Centre Agent I

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Act responsibly with work related resources to contribute to cost containment.
Address customer needs in order to meet or exceed customer expectations.
Build and maintain stakeholder relationships.
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
Be flexible and adapt to changing circumstances.
Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
Participate in the innovation process in the business and contribute toward new innovations against objectives.
Plan and complete activities within area of work to meet set time and quality standards.
Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
Maintain documentation and share information with the team where applicable.
Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Identify and escalate risk as normal part of work.
Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
Resolve customer dissatisfaction/complaints by taking ownership of the problem.
Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
Assess own performance through seeking timely and clear feedback and request training where appropriate.
Demonstrate teamwork as a valued team player.
You will be an ideal candidate if you:

Minimum qalification – Matric
1 + call centre experience
Good customer service
You will have access to:

Opportunities to network and collaborate.
Challenging Working
Opportunities to innovate.
We can be a match if you are:

Curious & courageous – you are driven by always wanting to know more and learn more and you are brave enough to
Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further.

Apply online here

Employing company recruiting partner Merchants Recruitment. 

Various Locations

1 week ago 

SalaryMarket Related 

Work TypeContract – long term

Requisition #1763 

Apply Now

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Position Overview:
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

PLEASE FOLLOW US ON TIK TOK

Applications

Apply Now

COMPANY: FlySafair

POSITION: Customer Service Agent

LOCATION: East London

REFERENCE NUMBER – JHB000750

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base
East London Airport. The successful application will report to the Airport Manager

RESPONSIBILITIES:

Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
Manage flight delays and or cancellations;
Handle and safeguard of confidential information.

REQUIREMENTS:
Grade 12;
Airport experience and ticket sales within an aviation concern;
Excellent written and verbal command of the
English language including proper phone etiquette;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
No criminal or credit record;
Able and willing to work on weekends, public
holidays and flexible hours and shifts as required;
Own transport would be an advantage.

PERSONAL ATTRIBUTES:
Punctual;
Excellent understanding of delivering great customer service;
High degree of patience and assertiveness;
Conflict resolution skills;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate time keeping;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal hours including additional shifts,
Remains focused in order to handle objections;
Customer focused and service orientated.

APPLICATION GUIDELINE:

Suitable qualified candidates are invited to complete the prescribed form, available on our career site:
https://www.flysafair.co.za/about-us/careers

DIRECT LINK TO APPLY:
https://www.flysafair.co.za/about-us/careers

No external email applications will be accepted.

Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right
Not to proceed with this vacancy
To appoint the selected candidates based on its operational requirements.

Preference will be given to members of under-represented designated groups.