Purpose of the role: To provide a sales, promotion, communication, and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organization to achieve its objectives
The First National Bank (FNB) invites interested and suitably qualified candidates to apply for the position of Community Advisor to be based in Giyani, Limpopo.
Position: Community Advisor
Job Type: Part Time
Location: Giyani, Limpopo
Closing Date: 19 October 2024
Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Achieve net profit growth for business
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
Manage the migration of accounts from transactional to Self Service
Manage the growth of active customer Account Base to increase client base
Maximise cross sell opportunities and strengthen client relationships
Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
Compliance with procedures and processes contained in the Golden Rules.
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies.
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
Nedbank invites interested and suitably qualified candidates to apply for the position of ATM Custodian to be based in East London, Eastern Cape.
Position: ATM Custodian Reference: 135589 Location: East London, Eastern Cape Closing Date: 30 August 2024
Job Purpose
To ensure that all Automated Teller Machine (ATMs) are functional by monitoring and maintaining ATM availability within specified Service Level Agreements to external and internal customers to achieve customer service objectives.
Job Responsibilities
• Manage service delivery by providing first line and after hours support on a seven day standby week according to Service Level Agreements.
• Improve customer service by providing feedback and follow up on ATM image and availability.
• Ensure ATM availability through the replenishment of cash and stationery and attending to down devices according to service level agreements.
• Build internal relationships by sharing feedback and participating in knowledge sharing sessions with stakeholders.
• Build and maintain relationships with vendors and suppliers by adhering to service level agreements and internal processes and procedures.
• Provide results to stakeholders by balancing ATM cash on a daily basis.
• Ensure monthly audits are completed by adhering to Nedbank’s process and compliance requirements.
• Check cash and stationery levels per ATM by monitoring notifications.
• Measure availability of ATMs by means of reports and benchmark percentage uptime agreed to (including downtime due to mechanical defects).
• Ensures that technical issues are resolved by logging maintenance call with relevant vendors.
• Adhere to service level agreements by delivering on a one hour response time when there is an out-of-service ATM.
• Comply with governance in terms of legislative and audit requirements, policies, procedures and processes as required for the ATMs
• Mitigate risk by reporting any deviations from standard operations to management.
• Escalate service failures by reporting to line manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications – NQF Level
Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
1 year experience in handling bulk cash in a retail or banking environment
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met
Hello Future Call Centre Agents
Welcome to Nedbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
Are you someone who has:
HBAgency Experience in a call Centre environment Has experience in Long term insurance customer service Experience in assisting clients via email or telephone whereby the customer will give you a clear instruction on what and how they need to amend their current policy Has experience in retentions
Also Apply:
Have at least 0-1 years’ experience in a long-term insurance call center environment Has a matric certificate or an equivalent qualification/certificate You can be a match if you have:
Have experience in an insurance call center environment Good communication skills Exceptional telephonic skills NB- Please note that we are looking for CONTRACT CALL CENTER AGENTS
Apply now! If you are interested, take the next step. We look forward to engaging with you further.
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Are you an enthusiastic and motivated student who has a passion in baking and ready to tackle the working world?RCL FOODS is proud to invite dynamic and enthusiastic students to apply to be part of the Baking learnership Program. We are searching for 5 learners who will be based in Durban.The learnership program will be for a period of 12 months which includes a mentorship and coaching program that will cover the baking process.This is a SETA accredited learnership and successful candidates will receive a formal Qualification that is endorsed by SAQA.Learners will be exposed to practical work that is required by RCL FOODS and the SETA for the duration of the qualification.Through the Supreme Siyabhaka Academy, we have three main areas of purpose:To nurture and develop the skills of the individual learners, creating employable young professionals which are lacking in the baking industry at largeTo grow awareness of our baking brands as brands of excellence and consistency, associating with ‘best-in-class’ skills, service and productTo lead the industry by raising the standard of in-store and professional bakery product across the board, changing consumer perceptions and strengthening our customer relationships.
Minimum Requirements
Grade 12 qualification with hospitality studies and maths (Lit) is essential.Computer Literate (MS Office) is advantageous.Shows drive to achieve performanceIs willing to learn and growCreative, lateral thinking and has a problem-solving approach
Standard Bank invites unemployed individuals who meet all the necessary criteria to apply for Learnerships programme
What can you expect?
Through a work-based approach to learning, you’ll gain a real-world understanding of Standard Bank Group, as you’re guided and supported to achieve the goals you’ve set yourself.
The programme integrates practical and theory, and includes both structured work experience and structured learning with an accredited training provider – leading to an SAQA accredited qualification.
We’re working to grow potential for young people throughout Africa. And with a Standard Bank Group Learnership, yours could know no limits.
Standard Bank Learnership
You can choose from a number of learnerships, offering between 12 to 24 months’ fixed term employment. You’ll receive a monthly stipend, plus invaluable coaching and mentoring while you’re studying for your qualification.
Fixed term employment with the bank for 12 months or 18 months or 24 months (programme dependant) Monthly stipend SAQA accredited qualification Practical meaningful workplace experience Coaching. Application criteria
You can apply for a Standard Bank Group Learnership if you’ve completed a Grade 12 (matric) or a 3-year post grade 12 (matric) qualification (role dependent).
To apply, you must:
Be a South African citizen Be between the ages of 18 and 30 Be able to speak, read and write English Have completed Grade 12 (matric) or a 3-year post grade 12 (matric) qualification (role dependent) Be computer literate Not be permanently employed Not be studying at another tertiary institution Not be registered for any other learnerships
The First National Bank (FNB) invites interested and suitably qualified candidates to apply for the position of Branch Advisor to be based in Giyani, Limpopo.
Position: Branch Advisor Job Type: Full Time Location: Giyani, Limpopo Closing Date: 01 April 2024
Job Description
To provide customers speedy, accurate and efficient processing of their financial transactions and ensure a memorable customer experience and contribute to the brand.
Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I
Identify and escalates potential risks that may lead to increased costs.
Prevent wastage and identify process improvements to contain and reduce costs.
Adhere to Organisational values and service standards and interact with and communicate with customers accordingly.
Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements.
Meet set turnaround times while ensuring own availability, reliability and accuracy.
Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship.
Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Identify and escalate risk as normal part of work Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
Work with enhanced processes and procedures to maintain operational efficiencies. Deliver work in an accurate manner to ensure consistent results.
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Adhere to quality standards, turnaround times and Company policies and procedures. Complete relevant administration, reporting and updating of information accurately and on time.
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps.
Create own personal development plan and review plan with team leader or manager. Understand which competencies and skills are required to be mastered to ensure personal development and performance. Keep abreast of learning opportunities, changing products and trends.
Application Closing Date: 01 April 2024
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
To enable a positive workforce experience for Group CoEs or designated business unit/corporate function/geography, by solutioning to address requirements. To partner with relevant stakeholders, driving efficiencies and commercial viability across design, development and delivery of learning experiences within Personal & Private Banking.
To understand strategy and shifts in CoE practice, implementing end-to-end solutions, prioritising and aligning CoE initiatives implemented, to address needs.
Qualifications
Minimum qualifications Degree in Social Science or equivalent.
Experience required • Minimum of 8-10 years demonstrated workplace experience in Learning. • Prior experience in adopting learning innovation tools to curate pioneering, digitally enabled and integrated learning solutions. • Experience in analysing trends in local and international digital innovation, and preparation of analytics and metrics using insights to support the forecasting of future changes in CoE practices, processes, and solutions. • Must have experience focusing on partnering with business stakeholders, taking a commercial approach, using data & insights. • Experience within a multinational company working with and influencing senior management teams on Learning matters in a complex environment. • Track record of successfully implementing integrated, effective Learning solutions in support of business specific objectives & driving for a sustainable performance in the businesses.
Additional Information
Behavioural Competencies • Generating Ideas • Developing Strategies • Providing Insights • Establishing Rapport • Embracing Change • Team Working
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
