Enhancing Business Efficiency: The Role of a Manager in Diners Club Administration

In the fast-paced realm of business and commercial banking, the role of a manager in Diners Club administration stands as a pivotal force in driving organizational success.

Situated at the intersection of strategy, service delivery, and stakeholder management, this position demands a blend of expertise in business commerce, relationship management, and technical competencies.

Let’s delve deeper into the intricacies of this role and its significance within the financial services landscape.

Strategic Support for Diners Club Customer Value Proposition (CVP)

The essence of the manager’s role lies in strategically supporting the Diners Club Customer Value Proposition (CVP) across various segments, including corporate, travel, and bank segments.

This involves a multifaceted approach aimed at achieving acquisition, retention, risk management, compliance, and cost management targets.

By aligning operational initiatives with overarching strategic objectives, managers ensure the seamless execution of business plans while upholding the integrity of service delivery.

Professional Service Delivery and Stakeholder Management

Central to the manager’s responsibilities is the delivery of a professional level of service characterized by integrity, responsibility, and value creation for customers and stakeholders alike

Upholding the reputation of Diners Club demands unwavering commitment to excellence in every interaction, whether it be with clients, partners, or internal teams.

Through effective stakeholder management, managers foster collaborative relationships that drive mutual success and sustainable growth.

Team Leadership and Administration Management

A core aspect of the manager’s role involves overseeing the Corporate and Merchant admin service support teams.

This entails not only providing direction and guidance but also cultivating a culture of excellence, accountability, and continuous improvement within the teams.

Effective people management skills are indispensable in fostering a conducive work environment where individuals thrive and contribute their best towards achieving organizational objectives.

Qualifications and Experience

Candidates aspiring to excel in this role are expected to possess a Diploma in Business Commerce or a related field, coupled with a solid understanding of customer relationship management.

A minimum of five years’ experience in customer service support execution and people management is essential, with advantageous experience in financial services or the card and payments environment. Proficiency in merchant services and a keen eye for detail further enhance the candidate’s suitability for the position.

Behavioral and Technical Competencies

To thrive in the dynamic landscape of Diners Club administration, candidates must exhibit a range of behavioral and technical competencies.

These include adopting practical approaches to problem-solving, meticulous attention to detail, conveying self-confidence in decision-making, developing expertise in relevant domains, and documenting facts accurately.

Technical competencies such as data management, business administration skills, product knowledge, and process auditing are also critical for success in this role.

Compliance and Fraud Prevention

It is imperative to note that all recruitment processes at Diners Club adhere to applicable local laws and regulations. Furthermore, Diners Club does not solicit money or any form of payment as part of its recruitment process.

In the event of encountering such solicitation, individuals are encouraged to report it immediately to the Fraud line or email provided for swift action.

In conclusion, the role of a manager in Diners Club administration embodies a strategic blend of leadership, service excellence, and operational efficiency.

By championing the Customer Value Proposition, fostering stakeholder relationships, and driving team performance, managers play a vital role in advancing the objectives of Diners Club within the competitive landscape of business and commercial banking.

APPLY HERE

CLOSING DATE: 28 March 2024 APPLICATIONS: Applications must be –  sent to the correct DHA address specified at the bottom of the last position; OR  submitted on the following the link: https://essa@labour.gov.za. Search opportunity name per Province and town, e.g. mobile officer or civic services clerk. DEPARTMENT OF HOME AFFAIRS 200VACANCIES

Applicants who do not have access to the internet may submit their applications to the nearest Regional Offices of the Department of Employment and Labour (Labour Centres); Enquiry related to the system: PES@labour.gov.za and enquiries related to the work opportunities: Vusi.Mazibuko@labour.gov.za (082 886 9627) and Siphamandla.Xaba@labour.gov.za (076 983 8905) as well as Call Centre for system enquiries 086 010 1018;  submitted on the New Application for Employment Form (Z.83), obtainable at www.gov.za; 

DEPARTMENT OF HOME AFFAIRS 200VACANCIES

Applicants MUST fully complete part A,B,C,D,& F of the application form;  accompanied by a comprehensive CV, citing the start and end date (dd/mm/yr) and detailed duties of each employment period, including the details of at least two contactable employment references (as recent as possible). 

Applicants for the position of Mobile Officer MUST indicate the full details of the driver’s licence as well as the Public Driver’s Permit, PDP. Shortlisted candidates will be required to submit a copy of Identity Document (ID), a valid driver’s licence, a valid Public Driver’s Permit, as well as copies of the highest qualification/s on or before the day of the interview;  submit, where applicable, evaluated results from the South African Qualifications Authority (SAQA) for foreign acquired qualifications, and  submitted on or before the closing date. We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to deliver a modern world-class service. 

If you are committed to delivering on the National Development Plan’s (NDP’s) priorities, ascribe the Department’s shared value set, have what it takes to serve the needs of South African citizens, residents and visitors, and your credentials meet the requirements of any of the following positions, kindly respond before the closing date.

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South African Airways (SAA): Customer Service Agent

South African Airways (SAA) invites suitably qualified candidates to apply for the position of Customer Service Agent to be based in Cape Town and Kempton Park.

Position: Customer Service Agent
Location: Cape Town and Kempton Park
Closing date: 07 March 2024

Job Purpose

The Customer Services Agent – Lounges are there to deliver a world class service offering to Premium passengers accessing the lounges at the airports.

The incumbent should be knowledgeable with regards to Voyager, Star Alliance and Financial Partners policies and procedures in order to provide relevant responses.

Principal Accountabilities:
•Demonstrates an understanding of the departmental strategy and plan relevant to own work outputs

•Provides recommendations to support the implementation of the departmental strategy and plan

•Contributes to the budget management and containment of costs

•Applies cost saving initiatives continuously

•Provides recommendations on profitability

•Correct charging of access to the lounge for paying customers

•Contribute towards cost reduction by performing role efficiently and identifying opportunities for improvement

•Utilises resources in area of responsibility/ own area of work in a time and cost-effective manner

•Executes work outputs according to customer requirements

•Adheres to Governance and Risk Management policies, processes and systems

•Delivers on regular, irregular and timeous reporting of information when requested

•Participates in continuous optimisation programmes, projects and initiatives

•Promote Airline’s customer service principles through upholding a high standard of professionalism, efficiency, consistency and personalisation when dealing with customers

•Assist Premium class unaccompanied minors, elders and disabled passengers to ensure that their special needs are addressed accordingly

•Greet passenger as they enter the lounge and use their surname immediately after receiving their boarding pass

•Advise them about all lounge facilities offerings

•Supervise service providers overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained

•Perform all duties pertaining to lounge services and any other duties assigned by management

•Liaise with various work groups to resolve any challenges

•Work on special projects if required

•Proper co-ordination during flight delays, cancellations and denied boarding situations

•Ensure the highest level of passenger safety and care in all aspects of duty

•Comply with service standards and standard operating procedures to ensure passengers are handled in a most friendly and efficient manner at all times

•Make public announcements as required only during irregular operations (IRROPs)

•Produce all required, work-related reports

•Ensure compliance with CAA, Airline and Airport Regulations

Qualifications & Experience:

•Grade 12 (Matric) at NQF level 4
•A 3-year diploma in relevant field will be an advantage
•At least 1-2 years’ experience derived from customer service environment

Knowledge and Skills:

•Customer Service standards
•Passenger Handling
•Amadeus Altea Customer Management (CM)
•Star Alliance Requirements
•Passenger Disruption Handling (IRROPs)
•Safety Management System (SMS)
•Station Emergency Response
•Voyager and Reservations
•Knowledge of the Lounge Policies and Procedures
•World Tracer
•Health and Safety awareness (first aid/evacuation/pandemic)
•Excellent communication (verbal and written) skills
•Moderate to high computer proficiency
•Effective time management
•Information processing skills
•Resource utilization skills
•Business and telephone etiquette skills
•Stress handling skills
•Handling lounge traffic skills
•Conflict handling skills

Attributes:
•Effective communication at
•Technical expertise
•Stakeholder relationships
•Flexibility and adaptability
•Drives results
•Organisational awareness
•Ethics and integrity
•Collaboration
•Ability to work under extreme pressure while upholding professional customer standard
•Fluency in English

Additional Information

Please note: Position based in Cape Town. Applicant will bear their own cost with regards to relocation and transfer if not based in Cape Town.

SAA will make use of an internal employee referral programme for all permanent vacancies advertised externally on the E-recruitment site. The normal advert and application process will still apply alongside the programme. Terms and conditions as published on MySAA apply.

SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria.

Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.

PLEASE NOTE:

The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. 

A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.

This applies to all internal and external applicants.

POLICY

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible.

Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

Closing date: 07 March 2024

Apply now

Customer Service Agent – Lounges Cape Town

Customer Service Agent – Lounges ORTIA

City of Ekurhuleni: Admin Assistant – Support Services

City of Ekurhuleni invites interested and suitably qualified candidates to apply for the following position. 

Position: Admin Assistant: Support Services – FINA20715
Remuneration: R 245340.0 to R 336504.0 – Basic plus benefits
Assignment Type: Permanent
Division: Support Services Finance Division (2019)
Department: Finance Department (2019)
Province: Gauteng
Closing Date: 06 February 2024

Purpose:

Responsibilities

• Provide Finance related administrative support to the department
• Ensure that completed work adheres to governance and legislative requirements
• Implement Governance and Risk Management
• Ensure adherence to set procedures
• Ensure the operational processes are delivered within approved service and Batho Pele principles
• Ensure co-operation with other stakeholders and ensure that own work is performed optimally
• Ensure that completed work adhere to governance and legislative requirements
• Comply with the requirements of the Legislative Framework and Acts and Policies

Job Requirements

• Grade 12 or relevant equivalent NQF Level 4 qualification
• 1 – 3 years’ experience in a financial environment

Enquiries: Tel: 0860 54 3000

Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.

Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. 

The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right not to appoint.

Apply Now

https://vacancies.ekurhuleni.gov.za/admin-assistant

• Bidvest International Logistics: Administration Clerk

Bidvest International Logistics invites interested and suitably qualified candidates to apply for the position of Administration Clerk to be based in Rosslyn, Pretoria.

Position: Administration Clerk

Reference Number: BIL231229-1

Location: Rosslyn, Pretoria

Job Purpose

To ensure that all processing and filing of documents for all the customers are done in accordance with the BidvestIL Standard Operating Procedures. Attends to all administrative functions as per instruction from superior.

Qualifications & Experience

-Grade 12 or equivalent
-1-2 years experience in administration (Warehouseing exp, is an added advantage)
-1-2 years experience in capturing POD’s
-Customer Services Experience;
-WMS experience advantageous. ( Cargowise)
-Knowledge of hazardous chemicals and environments

Key Responsibilities

PLANNING AND ORGANISING

RECEIPTS:

-Ensure that all documentation is received .E.G MSDS , Packing lists , Return Note, Delivery Note
-Ensure all relevant documentation is scanned and filed daily. Original to be kept on file.
-Create receipt on CW1, print he pallet ID’s and hand over to the putaway operator
-Ensure that all bin verification are captured and filed.
-Complete the capturing on CW1 and finalize the receipt
-Forward the receiving documentation to the client requesting ASN document to inbound
-Ensure on time mails to be sent to all relevant people

DESPATCHES:

-Ensure that all documents are received prior to cargo being despatched
-Ensure documents are correct for dispatching of cargo
-Ensure that when notified of a dispatch it is entered in the daily workload
-Capture all information according to the clients delivery note into ISC or CW1, DN number, product code, quantity and required date
-Submit the picking slip to the ops supervisor for picking, communicate the dispatch date
-Once pick slip is complete, make sure all cargo is picked correct and signed by picker and supervisor
-Compile documents for dispatch, check physical stock against the delivery note and place documents in the outbound tray
-Alert Superiors of any deviation and descrepancies.
-Ensure on time mails to be sent to all relevant people

BILLING:
-Ensure that Billing is updated daily excample receipts and dispatches

INVENTORY MANAGEMENT:

-To maintain and update all stock report on a daily basis .
-Ensure that all variances are investigated throughly and documented
-Ensure all veriances are comunicated to Client and Management.
-Ensure all verifications and counts are done by an operator and are completed and accurate,
Reconcile the physical figures counted against the system figures
-Ensure that by the end off every month, stock count is conducted for all your clients
-Ensure all documentations are treated as important and filed neatly and correctly.
-Do cycle and stock count reguilarly

MAINTENANCE OF THE WAREHOUSE MANAGEMENT SYSTEM:

-Ensure that bin to bin transfers are updated on the system timeously. (Grouping, and Item Manage)

POLICY

Bidvest International Logistics remains committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

Closing date: 05 January 2024

Apply Now